tk9971 Privacy Policy Your Information Is Kept Safe

1

Introduction and Scope

tk9971 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information we collect about you when you use the tk9971 platform, how that information is used, with whom it may be shared, and what steps we take to protect your information.

By using our website, app, or any of our services, you are considered to have agreed to this policy. If you do not agree with any condition of this policy, please refrain from using our services. This policy should be read together with our terms and conditions.

The tk9971 platform is for users aged 21 and above only. Minors may not use this service.

2

What Information We Collect

We collect certain necessary information for your account registration, verification, and service delivery. Details are provided below:

2.1 Information You Provide Directly

You provide the following information when registering or managing your account:

Full name, date of birth, and national identity card details (for age verification)
Email address and mobile number
Residential address
Payment-related information (bKash / Nagad / Rocket / bank account number)
Login credentials (username and encrypted password)
Messages and attachments you provide during support or complaints

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

IP address and device identifier information
Browser type, operating system, and device information
Platform activity logs — login times, page visits, game history
Information collected through cookies and similar tracking technologies
Referral source and user navigation patterns

2.3 Information Received from Third Parties

We may sometimes receive information from legitimate third-party sources, such as:

Identity verification services (for the KYC process)
Payment processors (to confirm deposit and withdrawal information)
Fraud detection services

3

Purpose of Data Use

We use your information for specific, lawful, and transparent purposes. Each purpose is described in detail below:

3.1 Account Management and Service Delivery

Completing the registration process and keeping the account active
Managing deposits, withdrawals, and transaction history
Providing bonus and promotion benefits
Delivering customer service and technical support

3.2 Ensuring Security and Compliance

Identity verification (KYC) and age confirmation
Complying with anti-money laundering (AML) regulations
Detecting and preventing fraudulent activity
Monitoring account security

3.3 Platform Improvement

Analysing user experience to improve the platform
Identifying and resolving technical issues
Planning new features and games

3.4 Communication and Information

Sending transaction confirmation messages
Notifying important account updates
Sending promotional offers with your consent

4

Data Sharing Policy

tk9971 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties to operate our services, such as payment processing, identity verification, cybersecurity, and technical infrastructure providers. All such partners may use your information only to deliver the specified service and are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information to authorities in order to comply with court orders, regulatory requests, or applicable legal obligations.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset sale, your information may be transferred to the relevant parties. We will notify you in advance if such a change occurs.

5

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — maintaining login sessions, ensuring security, and preventing technical errors. Disabling them may prevent the platform from working properly.

5.2 Analytical Cookies

We use analytical cookies that help us understand how users interact with our platform. This information is analysed in aggregate and used to improve our services.

5.3 Cookie Controls

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

6

Data Security Measures

tk9971 has adopted modern technical and organisational measures to ensure the security of your information:

All data transfers are secured through SSL encryption
Passwords are stored using industry-standard encryption technology
Access control — only authorised staff can view your information
Regular security audits and vulnerability assessments are conducted
An automated monitoring system is in place to detect suspicious activity
Data storage is maintained in a secure environment

Although we strive to ensure the highest level of security, no data transmission over the internet can be guaranteed to be 100% secure. If you suspect any security-related issue, please inform our support team immediately.

7

Data Retention Period

We retain your information only for as long as necessary. The retention period is determined according to the following criteria:

For active accounts: information is retained for as long as the account remains active
For closed accounts: information is retained for a specified period in accordance with legal and regulatory requirements
Financial transaction records: retained for the period required under anti-money laundering regulations
Support messages: retained for a reasonable period after the issue is resolved

Once the specified period has passed, information is securely and permanently deleted or anonymised.

8

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can request a copy of your information through our support team.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request that it be corrected. This can be done through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may not be fully fulfilled where legal, regulatory, or contractual obligations apply.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. You have the option to unsubscribe from our promotional messages at any time.

To exercise any of the above rights, contact our 24/7 live chat support or email us at: [email protected]

9

Protection of Minors

The tk9971 platform is strictly for users aged 21 and above. We do not knowingly collect any information from minors. Age verification during registration is mandatory. If we become aware that a minor is using our service, we will immediately close that account and delete the information collected.

If a parent or guardian suspects that their child has used our platform, please contact us immediately.

10

Policy Changes

tk9971 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will post a notice on the platform and indicate the date of the most recent update at the top of the policy.

If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the updated policy. We therefore encourage you to visit this page regularly.

11

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

24/7 Live Chat — speak directly in Bengali on the site
Email: [email protected]

We will review all your requests as promptly as possible and take appropriate action. Our goal is always to ensure the protection of your privacy and information.